Privacy Policy

1. What Information We Collect

EzCleanCare collects information necessary to provide our cleaning services platform and improve your experience. We collect:

• Account Information: Name, email address, phone number, and address when you create an account or book a service.
• Payment Information: Processed securely through Stripe. We do not store full credit card details.
• Service Data: Cleaning preferences, job history, photos, and ratings related to your bookings.
• Authentication Data: Managed through Supabase for secure login and session management.
• Communication Data: Messages, support tickets, and feedback you provide.
• Usage Data: Browser type, IP address, pages visited, and interaction patterns to improve our service.
• AI Processing Data: Chat messages and service requests processed by OpenAI and other LLM providers for customer support and service optimization.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process bookings, connect you with cleaners, and manage your account.
• Payment Processing: To securely process payments through Stripe.
• Communication: To send transactional emails (booking confirmations, status updates) via Resend.
• Customer Support: To respond to inquiries and resolve issues using AI-assisted chat systems.
• Service Improvement: To analyze usage patterns and enhance our platform.
• Compliance: To meet legal obligations and prevent fraud.

3. Cookies and Tracking

We use cookies to enhance your experience and understand how you use our platform. Cookies are small files stored on your device. We use four categories of cookies:

• Necessary: Required for authentication, security, and core functionality.
• Analytics: Help us understand user behavior and improve our service.
• Marketing: Enable personalized advertising and retargeting.
• Preferences: Remember your settings and preferences.

For a complete list of cookies we use, including third-party cookies from Supabase, Stripe, and other integrations, please see our Cookie Policy.

4. Do Not Sell My Personal Information

For California Residents (CCPA): Under the California Consumer Privacy Act, you have the right to opt out of the "sale" of your personal information. While EzCleanCare does not sell your personal information in the traditional sense, we do share data with service providers for analytics, marketing, and platform optimization.

To exercise your right to opt out, please click the "Do Not Sell My Personal Information" link in our footer or contact us at support@ezcleancare.com. We will honor your request within 45 days.

For All Users: You can manage your cookie preferences at any time by clicking the "Cookie Preferences" button in our footer.

5. Your Rights

GDPR Rights (EU Residents): If you are located in the European Union, you have the following rights:

• Right to access your personal data
• Right to rectify inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

CCPA Rights (California Residents): If you are a California resident, you have the following rights:

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to delete personal information
• Right to opt out of the sale of personal information
• Right to non-discrimination for exercising your rights

To exercise any of these rights, please contact us at support@ezcleancare.com with your request.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active and for 12 months after deletion.
• Transaction Data: Retained for 7 years for tax and legal compliance.
• Consent Records: Stored in your browser's localStorage with the key "cleanflow_consent_v1" until you clear your cookies or withdraw consent.
• Chat and Support Data: Retained for 12 months for quality assurance and dispute resolution.

7. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

8. Last Updated

This Privacy Policy was last updated on May 18, 2026. We may update this policy periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on this page.